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Why Should You Use PrivateVPN - Customer Service & Value

Imagine you have a problem. You need to find out if you buy a certain plan for a VPN service, will your favorite site work with it. Or perhaps you have a different problem. I mean you could try to figure it out, but what if you can’t? What do you do? You contact customer service.

And then you wait. An hour if you are lucky. Perhaps a day or two. By that time, you already gave up. Does that sound similar? That’s a problem when it comes to many VPN companies. You need help, but help isn’t there.

Customer service is often the most important aspect to consider. If you have a problem, how fast will it be fixed? And that’s why perhaps you should use PrivateVPN.

We are very happy to announce that we won an award for the best customer service on vpnMentor when it comes to VPN’s. We were chosen the best out of 200 other VPN services.

PrivateVPN is like a boutique VPN; when you want to feel someone cares for you and listens to your needs, you can depend on them.”

So if you are thinking about why you should use PrivateVPN, that’s just one of the many reasons.

Good Customer Service? Is That It Though?

Is that why you should try us out? A service is only as good as the value it provides.

Do we provide enough value? Well, we do have a good chance of winning the best value award on BestVPN.com, but it’s up to you to decide at the end of the day. You have 30 days to get your money back if you are not satisfied with the service that you get.

Why Should You Use PrivateVPN?

What value is provided that makes our service worth it? Firstly, we have servers in countries where there is an incredible demand. Having a server in the US is not enough. Sure. it helps with the likes of Amazon Prime if you do not live in the US along with a bunch of other services, but that’s not enough.

What if you want to watch French TV? What if you want to watch British TV? What if you want to watch the third season of Lucifer which is only available on the Dutch version of Netflix when it comes to Netflix? PrivateVPN does not have a server in every single country, but it does have servers in countries where people really desire content from.

All of our servers have military-grade AES (Advanced Encryption Standard) 256-bit encryption code with 2048-bit DH key. You probably don’t know what that means, so to put simply? You will always be secure.


Great customer service. Great value. You are probably thinking about how to set it up right now. And there’s a post on how to set up PrivateVPN on Android and Windows, but these steps also apply for Apple devices.

Written by Michael Smolski.