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Heartbleed - Update 2

New certificate will be generated on Monday, 28 April. This will cause some downtime and disconnection of clients for a short time. All customers with OpenVPN will need to update with a new certificate/configuration files. Those who has PrivateVPN client will need to update manually. See blow! More information about where t..

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Heartbleed - Update 1

We'd like to inform that all OpenVPN servers has been patched with the latest version of OpenSSL. There are two steps left to fix. 1. Update our client with latest version of OpenVPN and OpenSSL. 2. Generate new certificate. This will cause some downtime and disconnection of clients for a short time. We'll post more information.

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Server UK

Server in UK location 1 are down due to network issue on the site. We're working on it with our provider. *Update* 18:46: Network are up now.

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System error

The connection to our database when down, which caused that the website and the VPN service were down. Users that tried to connect to our VPN service were facing an "Wrong user name or password". This issue has been sloved now!

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Outage

Our Internet provider for our back end system had some smaller outage. This caused issues on connecting to our VPN service. *Update* 15:16 Seems like our provider stills has issues. This has been reported. *Update* 15:38 Seems stable now. Our servers aren't dropping any packets anymore. We're still waiting ..

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PrivateVPN client issues

Lately we have received mails regarding client issues after we moved to a new system. If you face a message "Could not retrieve user account information", try this fix: 1. Close privatvpn.exe, this can be done through task manager 2. Install the client from: https://privatevpn.com/client/install.exe

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New website

Finally our new website are up and running. There are some work left, such as new languages, displaying account information, recruit program, remote help function etc. If you find anything wrong on the website, don't hesitate to contact us at support@privatvpn.se

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