These general conditions of sale apply for the VPN service provided by the company Privat Kommunikation Sverige AB (henceforth PrivateVPN). Please read these terms carefully as they contain important information about the service as well as the customer’s and PrivateVPN’s respective obligations and rights. The agreement includes a dispute resolution clause that governs how any disputes will be resolved. By registering on PrivateVPN's website, the customer indicates that he or she has read the terms and conditions and agree to abide by these.
2. About the Service
The service provided by PrivateVPN is normally called VPN. VPN stands for Virtual Private Network and is a way for customers to remain anonymous on the Internet by using only secure computer connections. The security is due to the Internet traffic being encrypted in such a degree that only the customer's computer and the computer communicating with the client can interpret the data sent between computers. The traffic can still be bugged, but the person intercepting it will not be able to understand the collected information.
By paying a fixed price in advance, the customer gains access to the service for a period of either 30, 90 or 365 days depending on the extent of the customer's order. In the first case, the client pays a fixed price of 8.95 USD including VAT and in the latter case, the customer pays a fixed price of 21.95 USD including VAT.
4. Access to the service and payment method
To access the service, the client must first open an anonymous user account via PrivateVPN’s website by providing a valid email address. A confirmation mail is then sent to the e-mail address the customer indicated containing the login information to PrivateVPN’s website. The customer must then download a VPN client from the website. When the VPN client been downloaded and installed on the client’s computer, the customer pays the price for the requested service. As soon as PrivateVPN has received confirmation that payment has been made, the customer gains access to the service.
Payment must be made in advance and paid through Paypal or Stripe.
5. Duration of the Agreement
This agreement takes effect when customer pays the fee and gain access to the service. The agreement will expire at the end of the agreement period that the customer paid for.
6. Return policy
The Distance and Doorstep Sales Act (2005:59) provides that a purchaser of a service has the right to cancel the service in some cases. We offer, in accordance with the stated act a 14-day return when you buy our service. This does not apply after you started using the service and connect to the server we made available to you. When you connect, you agree to that the service is expended and you can no longer claim a refund.
New customers, customers who register a new account at our webpage, have a 30-day money back guarantee. If you as a new costumer are not satisfied with our service or regret your purchase you get a full refund if you choose to cancel before the end of the 30th day of your subscription.
7. Customer commitments
The customer agrees not to use the service with the intention of by improper means cause harm other users, third parties or vendors and is solely responsible for how he or she uses the service. Similarly, the customer is responsible for ensuring that his use of the service is in accordance with applicable Swedish law.
If the customer violates its obligations under the above, PrivateVPN reserves the right to promptly suspend the customer with no obligation for reimbursement.
8. PrivateVPN’s commitments
PrivateVPN commits to use due diligence in the maintenance of the service. Immediate troubleshooting will take place in the event of outages and other disruptions to the service.
If a customer can not use the service due to outage or other disruption, the customer is entitled to an extension of the current agreement with a reasonable number of days determined by PrivateVPN. Compensation other than the one mentioned above can not be claimed by the customer.
Any right of cancellation under the Distance and Doorstep Sales Act (2005:59) will be honored.
PrivateVPN has no responsibility for outages or other disruptions caused by the customer's hardware, software, Internet or similar relationship attributable to the customer or third parties.
PrivateVPN is also not liable for any harm or inconvenience to customers caused by the outage or disruption in service, whether due to a circumstance attributable to the customer, third party or PrivateVPN.
10. Processing of personal data
PrivateVPN does not have access to any other information about customers apart from those reported at the customer's registration on PrivateVPN’s website, i.e. a valid e-mail address, username and password.
11. Changes to these general conditions of sale etc.
Changes and additions to the service or the content of these general terms and conditions is determined solely by PrivateVPN and becomes binding for the customer when the customer is informed of the change or addition by e-mail. The customer is deemed to have been informed of the changes and additions when the supplier has sent an e-mail message containing the notice to the e- mail address designated by the customer.
12. Governing Law and Dispute Resolution
Disputes arising from this agreement or in connection with its performance shall be governed by Swedish law and, if the parties fail to reach an amicable settlement, handled by the Consumer Complaints Board or Attunda District Court.