This policy is effective from the 24th
of January 2017
-Information we collect
-Usage of information
-When we contact you
-If you need to change your information
-Changes to this policy
Information we collect
PrivateVPN does not collect or log any traffic or use of its service. If you are browsing our site, you don’t have to give us any identifiable information. However, we collect some information about all visitors to our site such as IP address. For more information see the “cookies” section further down.
We do not track any activities outside of our site.
Usage of information
The information we collect about you when using our service is used to create your account after registration, we also use the information you gave us registering on our site to identify and communicate with you primarily for customer support.
Some of the information we collect might also be used for:
-Verifying your identity when you log in to our site or are using our service;
-Completing your order;
-Internal record keeping and improvement to our site;
-Sending promotional e-mails for services we think might interest you;
-Analyzing usage of our site to better understand how our visitors use the site and our services. Sometimes we need help from third party service providers who provide services on our behalf. Examples are Payson, Paypal and Stripe who we use to process payments. They only receive the necessary information to perform their designated function. We do not permit them to use or disclose this information for their own marketing or other purposes.
We do not share your personal information with any third parties for them to use in their marketing.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record keeping. There are two types of cookies: session-based and persistent-based cookies. Session cookies exist only during an online session; we use session cookies to allow our systems to uniquely identify you while you are logged in to your account at our site. Persistent cookies remain on your computer after you have closed your browser or turned off your computer.
It is possible for you to disable cookies, you do this in your browser settings. If you disable cookies our site might not work fully for you and some of the sites features might be lost.
Third parties might analyze our site data. In this case, however we only give them non-identifiable information. This is to improve our site or marketing and only for internal use.
We can’t guarantee 100 % protection but we are doing our best to keep your information safe.
When we contact you
We might use your e-mail address to send you promotional or marketing information about products or services related to our service. You can choose to unsubscribe from these e-mails by writing us at [email protected]. Please write “Unsubscribe” in the subject section.
If you need to change your information
If you want to change your account information you can do that while logged in at our site. If you need any help please contact us at: [email protected]
If you as a parent or guardian believe that your child under 16 has provided us with information or are using our service please contact us at, [email protected], and we can delete your child’s information. You need to contact us within three months from the time you detect these circumstances. If you do not contact us within this time we will interpret that as you agree to the contract.
If you need to contact us with any questions, please e-mail us at: [email protected]
We try to answer all e-mail within 24 hours.
Changes to this policy