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Do You Have Questions About Our Service?

Find answers to the most commonly asked questions about PrivateVPN. If you don’t find your question here, please contact us directly.



General

+ Is it possible to bypass ISP restrictions?

Yes, we offer protocols that allow you to bypass ISP restrictions.
Contact our support team for protocol recommendations.



+ What VPN protocols do you support?

PrivateVPN offers the latest security and connectivity protocols including AnyConnect, IKEv2, IPSec, OpenVPN and WireGuard. We also offer L2TP and PPTP for older devices.



+ Why can’t I connect from China?

OpenVPN and, in some cases, L2TP are blocked by the Great Firewall. If you are connecting from China, please use SSL VPN.



+ Does VPN slow my Internet connection?

While any VPN service can slow down your connection, the difference is so minor that you probably won’t notice it. Plus, using PrivateVPN may increase your speed because unlike an ISP that throttles certain types of traffic, we never restrict traffic.



+ What Operating System does PrivateVPN support?

We support all kinds of Operating Systems, including Windows, Mac, Linux, iOS, Android, Chrome OS and routers.


About PrivateVPN

+ How many simultaneous connections does PrivateVPN allow?

You can connect up to 10 devices at the same time.



+ Does PrivateVPN offer port forwarding?

We offer port forwarding on selected VPN protocols and locations.
Contact our support team for setup instructions.



+ Do you log my data traffic while I browse the net through PrivateVPN?

No, we NEVER produce logs of any data traffic.



+ I forgot my password; can you help me?

You can always request a password reset here.



+ What kind of encryption do you use, and how strong is it?

PrivateVPN employs industry-standard encryption up to 256-bit.
Encryption details are explained here.



+ Are there any traffic limits on the service?

No, we never impose any limitations or restrictions on usage or bandwidth consumption.



+ How many servers do you have, and where are your servers located?

We currently have 200+ VPN servers in 43 countries throughout the world.

See the full list here.



+ Do you offer static or dynamic IP address?

We offer shared static IP addresses (available in all locations) and dynamic dedicated IP addresses with OpenVPN (TUN-UDP-1195) on selected locations. Contact our support team for the list of available servers with dynamic dedicated IP.



PrivateVPN Subscriptions

+ How much does a PrivateVPN subscription cost?

We offer several plans that vary by subscription length. Plans start at $8.10 per month.
For more details, please click here.



+ What is PrivateVPN money-back guarantee?

If you contact us within the first 30 days of your first purchase then you are entitled to a full refund, regardless of the reason for your cancellation.


+ Do you have a referral program?

Yes. When you refer a friend, you earn points that you can use to buy free days of service.
For more information, please click here.



+ What payment methods do you accept?

We accept major credit and debit cards, PayPal, Google Pay, Apple Pay and cryptocurrencies.