Special Deal: 12 Months + 24 Month extra! ALL PrivateVPN plans are protected by a 100% money-back guarantee. Simply sign up in 3 easy steps and test out your VPN for 30 days risk-free!
Your IP Address: 52.14.252.16
You are not protected (read more)

Connection issues

By Kevin, 2014-09-06 08:58:41 in VPN service
Right now, our server provider for Windows PrivateVPN client API server has issues. This cause that our client can't reach our servers for API requests. This only affect our PrivateVPN Windows client.
Error message you'll receive: "Could not retrieve user account information"

Status:
  • 07:20Problem with one of our SAN
  • 07:40Problem with SAN is fixed, we are about to restart servers
  • 08:31Most servers are started
  • 10:00We are still working on resolving the issue.
  • 10:47We are still struggling with performance issues and have been forced to restart multiple nodes in our VmWare-cluster. The last batch of restarts win begin in about five minutes.
  • 11:16The problems are now under control. We are currently starting up servers. We are estimating that this can take up to an hour, until all servers are fully online.
  • 15:29All vms is started. And all systems are running OK. If you still experience problems, send us an mail and we will lock into it right away.
*Solved* 15:29