Connection issues
Right now, our server provider for Windows PrivateVPN client API server has issues. This cause that our client can't reach our servers for API requests. This only affect our PrivateVPN Windows client.
Error message you'll receive: "Could not retrieve user account information"
Status:
07:20Problem with one of our SAN
07:40..
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Service down in Sweden - Bromma
Service down in Sweden - Bromma due to fiber cut.
Updates:
06:10 Kaia Global Networks' Network Management Center got alarmed by a loss of connectivity towards our core equipment in Telecity, Stockholm. We are already working with our 3rd party supplier for this particular route. We will issue another update as soon as we do know, what exactl..
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VPN not working
Right now the VPN service are down. We're working on it.
*Update* 10:00
Service back to normal.
We're sorry for the inconvenience. Email support@privatvpn.se to get one extra day.
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L2TP for Android
Now we support L2TP on Android.
New guide for Android and L2TP has been added.
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VPN service Unavailable
The VPN service has been unavailable since some ours due to a misconfiguration on last weeks action.
We're working on fixing this right now and update will be posted.
*Update* 09:30
We're applying the fix on every server now. This will cause a fast restart of L2TP and OpenVPN service.
*Update* 11:22
All servers are fixed..
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VPN servers update maintenance
We'd like to advise you of an planned maintenance in our VPN environment.
LOCATION: Whole VPN service
START: 2014/06/06 08:00 UTC
FINISH: 2014/06/06 10:00 UTC
DESCRIPTION:
PrivateVPN will be performing a update on all VPN servers, which af..
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Miami server
Our server in Miami are up now with a new provider.
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Heartbleed - Update 1
We'd like to inform that all OpenVPN servers has been patched with the latest version of OpenSSL. There are two steps left to fix.
1. Update our client with latest version of OpenVPN and OpenSSL.
2. Generate new certificate.
This will cause some downtime and disconnection of clients for a short time. We'll post more information.
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Server UK
Server in UK location 1 are down due to network issue on the site. We're working on it with our provider.
*Update* 18:46: Network are up now.
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System error
The connection to our database when down, which caused that the website and the VPN service were down.
Users that tried to connect to our VPN service were facing an "Wrong user name or password".
This issue has been sloved now!
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