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Service interruption 20211202


Published 2021-12-02 07:25 in VPN service

We are experiencing disruptions right now in our service. Troubleshooting in progress.


* Update 1 - 2021-12-02 12:18

We are still investigating the issue which is impacting 95% of our servers. The server in Norway - Oslo can be used in urgent matters.


* Update 2 - 2021-12-02 13:25

We've identified the issue in our management tunnel, which communicates with the authentication servers—working on a fix!


* Update 3 - 2021-12-02 16:00

The VPN servers lost the pairing key for the management tunnel to the authenticating system. We are working on restoring the tunnels now.


* Update 4 - 2021-12-02 18:37

We are recovering in the UK and US!


* Update 5 - 2021-12-03 00:19

Everything is back to normal now!