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Privacy Policy

This policy is effective from the 23rd of February 2019

Your privacy is important to us whether you’re browsing our site or using our services we want you to understand what information we collect about you and how this information is used. This Privacy Policy will tell you that and it applies to the information that PrivateVPN collects about visitors at privatevpn.com and our subscribers to our service and related services.

We also recommend that you read our Terms of Use before you start using our services since both these documents together will give you a full understanding about information and liabilities. You can read them at: https://privatevpn.com/fr/conditions-dutilisation


    -Information we collect
    -Usage of information
    -When we contact you
    -If you need to change your information
    -Changes to this policy

    Information we collect
    PrivateVPN does not collect or log any traffic or use of its service. If you are browsing our site, you don’t have to give us any identifiable information. For more information see the “cookies” section further down.
    To be able to use our service you need to register an account at our site. To register an account, you need to provide us with an e-mail address and a password. The e-mail address is your username. All payments are made through Payson, Paypal or Stripe and we refer to their privacy policy and terms of use for further information about what kind of information they might collect.
    We do not track any activities outside of our site.

    Usage of information

    The information we collect about you when using our service is used to create your account after registration, we also use the information you gave us registering on our site to identify and communicate with you primarily for customer support.
    Some of the information we collect might also be used for:
      -Verifying your identity when you log in to our site or are using our service;
      -Completing your order;
      -Internal record keeping and improvement to our site;
      -Sending promotional e-mails for services we think might interest you;
      -Analyzing usage of our site to better understand how our visitors use the site and our services. Sometimes we need help from third party service providers who provide services on our behalf. Examples are Payson, Paypal and Stripe who we use to process payments. They only receive the necessary information to perform their designated function. We do not permit them to use or disclose this information for their own marketing or other purposes.
      We do not share your personal information with any third parties for them to use in their marketing.
      This section describes the information we collect about visitors to our site using cookies. When you use our site, you must agree to our use of cookies.
      Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record keeping. There are two types of cookies: session-based and persistent-based cookies. Session cookies exist only during an online session; we use session cookies to allow our systems to uniquely identify you while you are logged in to your account at our site. Persistent cookies remain on your computer after you have closed your browser or turned off your computer.
      It is possible for you to disable cookies, you do this in your browser settings. If you disable cookies our site might not work fully for you and some of the sites features might be lost.
      Our site is protected by security measures that are consistent with the industry standard. These measures are to protects your personal information from theft, misuse, or loss. All our employees are informed and educated in how these security measures work and how we protect you as a user of our service. However, we do not ask for much personal information except for e-mail. Our payment providers will need more information about you and we refer to their privacy policy and terms of use for more information about how they protect your information. We have chosen to work with well-known companies and we make sure to collaborate with third parties that have a good reputation and will protect your information.
      We can’t guarantee 100 % protection but we are doing our best to keep your information safe.
      When we contact you
      We might use your e-mail address to send you promotional or marketing information about products or services related to our service. You can choose to unsubscribe from these e-mails by writing us at support@privatevpn.com. Please write “Unsubscribe” in the subject section.
      If you need to change your information
      If you want to change your account information you can do that while logged in at our site. If you need any help please contact us at: support@privatevpn.com
      Our site and the services we provide are not intended for anyone under the age of 18. When you start using our service you agree to our terms of use and are bound by them.
      If you as a parent or guardian believe that your child under 16 has provided us with information or are using our service please contact us at, support@privatevpn.com, and we can delete your child’s information. You need to contact us within three months from the time you detect these circumstances. If you do not contact us within this time we will interpret that as you agree to the contract.
      If you need to contact us with any questions, please e-mail us at: support@privatevpn.com
      We try to answer all e-mail within 24 hours.
      Changes to this policy
      We might change this policy to comply with applicable laws and principles. If we do so we will change the effective date in the beginning of this text. If you continue to visit our site or use our service, you accept the effective privacy policy.