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Do You Have Questions About Our Service?

Find answers to the most commonly asked questions about PrivateVPN. If you don’t find your question here, please contact us directly.


+ Is it possible to bypass ISP restrictions?

Yes, in most cases, our service allows you to bypass ISP restrictions.

+ What VPN protocols do you support?

We support OpenVPN with UDP/TCP, L2TP, IPsec, PPTP and IKEv2.

+ Why can’t I connect from China?

OpenVPN and, in some cases, PPTP are blocked by the Great Firewall. If you are connecting from China, please use L2TP.

+ Does VPN slow my Internet connection?

While any VPN service can slow down your connection, the difference is so minor that you probably won’t notice it. Plus, using PrivateVPN may increase your speed because unlike an ISP that throttles certain types of traffic, we never restrict traffic.

+ What operating systems does PrivateVPN support?

We support all kinds of operating systems, including Windows, Mac, Linux, iOS, Android and routers.

+ What is connection guard on the PrivateVPN client?

Connection guard closes down select applications in the event of a VPN disconnection. After the VPN connection is reestablished, all the activities that were shut down come back to life. (only available for Windows version)

About PrivateVPN

+ How many simultaneous connections does PrivateVPN allow?

You can connect up to 10 devices at the same time.

+ Does PrivateVPN allow P2P?

Yes! We recommend our servers in Sweden.

+ Do you log my data traffic while I browse the net through PrivateVPN?

No, we NEVER produce logs of any data traffic.

+ I forgot my user name and password; can you help me?

You can receive a new password and/or user name by clicking on “Login” and checking the “Forgot your password” box. Or, simply click here. [https://privatevpn.com/prices/retrieve-account]

+ What kind of encryption do you use, and how strong is it?

We use the default openvpn cipher Blowfish with 128 bit CBC encryption for TAP. With TUN we use AES-256 and SHA256 for HMAC authentication. On top is a TLSv1.2, cipher TLSv1/SSLv3 DHE-RSA-AES256-GCM-SHA384, 2048 bit RSA.

+ Are there any traffic limits on the service?

No, we never impose and limitations or restrictions on usage or bandwidth consumption.

+ How many servers do you have, and where are your servers located?

We currently have 200+ VPN servers in 63 countries throughout the world.

Please see our server [https://privatevpn.com/why-privatevpn/server-locations]

+ Do you provide public dynamic dedicated IPs?

Yes, connecting with OpenVPN TUN + UDP + 1194 for locations Sweden, Norway, Germany - Frankfurt 1, Netherlands 1, Ukraine, Switzerland, United Kingdom - London 2, France - Paris, USA - Buffalo and USA - Los Angeles

PrivateVPN Subscriptions

+ How much does a PrivateVPN subscription cost?

We offer several plans that vary by subscription length. Plans start at $11.99 per month.

For more details, please click here. [https://privatevpn.com/prices]

+ Do you offer a guarantee?

Yes, PrivateVPN offers a 30-day money-back guarantee.

For more details, please click here. [https://privatevpn.com/money-back-guarantee]

+ Do you have a referral program?

Yes. When you refer a friend, you earn points that you can use to buy free days of service.

For more information, please click here. [https://privatevpn.com/prices/recruit-earn]

+ What payment methods do you accept?

We accept credit card payments or via online payment systems like PayPal and Stripe.


+ What do I do if my TAP-Win32 adapter V9 installation fails?

You can download the latest version of TAP for Windows 7 and above.